News

FAQs on the wearing of face masks

Adjustment of the facemask obligation as of 1 February  

Lufthansa is adapting the obligation to wear mouth-nose covers while travelling. From 1 February 2021, only facemasks of the following standards will be permitted on flights to and from Germany: FFP2, KN95 and N95 standard or surgical masks. These have to be worn during boarding, on board and when leaving the aircraft. Masks made of fabric will no longer be permitted, visors and masks with valves have not been permitted already. Thus, in order to protect the health of all passengers and employees, the Lufthansa Group Airlines are taking up the regulation the German federal states have issued on 19 January 2021.

Exceptions to this regulation can still be made for health reasons. An exception will only be accepted, if the passenger can present a current (not older than 48 hours) negative Covid-19 test result in connection with a medical certificate on the Lufthansa Group form.

Download medical certificate form for face mask exemption (PDF, 98 kB)

Thank you for adhering to this rule, thereby protecting yourself and your fellow passengers. We have summarised all the essential information on the compulsory wearing of face masks during your journey for you here.

Does every passenger on board have to wear a mask?

Yes – it is mandatory for all passengers and crew to wear masks that fully cover the nose and mouth. From 1 February 2021, on all flights to and from Germany facemasks of the FFP2, KN95 or N95 standard, as well as surgical masks, are obligatory:

• when boarding
• on board
• when leaving the aircraft

The only exceptions to this rule are children under six years of age and persons who are not able to wear a mask for medical reasons.

We will only accept an exemption to the compulsory wearing of a mask on presentation of an approved negative Covid-19 PCR test result and a doctor’s signature on the corresponding Lufthansa Group medical certificate form. The PCR test result should not be more than 48 hours old before the start of the respective outbound and return flight.

If you have any further questions about this, please contact our Service Center.

Download medical certificate form for face mask exemption (PDF, 98 kB)

What rules on compulsory mask wearing are currently in force along the travel chain?

Which kinds of facemasks are permitted?

What hygiene measures have been implemented in the terminal?

Do check-in staff have to wear masks or gloves?

As a passenger, can I be asked to take off my mask?

Do masks also have to be worn in the event of an emergency on board?

Why is it sufficient to wear a medical protective facemask on board a Lufthansa flight and not to keep the middle seat free?

What happens if someone on board becomes ill?