Job Description:
Evaluate incidents and standard change requests and makes changes according to business requirements
Participate in projects
Cooperate with all parties involved: SAP development, ETL and Business
Update service calls, problem and change tickets with relevant information and status changes
Work with a business counterpart on preparation of functional designs for developers (SAP, ETL) who make technical designs and actual development
Responsibility for all integration aspects within given area
Escalation point for unresolved issues regarding specific area.
Conduct modular tests. Help the business counterpart to prepare test scenarios and support user acceptance tests. Evaluate completeness and validity of the required test scenarios.
Update documentation (Process design, Functional design, Technical design, Operational manuals, Error handling)
Escalate to line and project/product management when integration, documentation or development becomes problematic.
Requirements:
+5 years FI or CO or AM experience
+1 years SAP SD/MM experience (big advantage)
Basic ABAP knowledge (advantage)
Fluent English - written and spoken (min. B2)
Other languages, especially Spanish, French or German (advantage)
Experience working within a multi-cultural support environment
Team player
PC literate with Excel
Strong analytical skills
Detail oriented
Proven track record in issue resolution
If you are interested in this position please send your CV to balcarova@hays.cz
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