IT Support Analyst
2015-06-18
Introduction
We are seeking a Retail Support Analyst to engage with a recognized premium brand fashion and accessories manufacturer to coordinate and act as the key point of contact for the engagement team. We are building a new team and are looking for a senior member to join and focus on the most complicated aspect of our service offering to the client. We are searching individuals looking for a challenge and who have a desire to create and be part of something new.
Job description
• Provide second level support for Retail devices: Point-Of-Sales (POS) terminals, hand held scanners, thin clients, traffic counters, printers and related network management.
• Act as the single-point of contact for any issues regarding Retail support; Coordinate with relevant stake holders and provide end-to-end solutions.
• Provide operational support and mentoring to team members in terms of raising the knowledge level of the first 1st level support team.
• Participate and conduct trainings within the Retail support
• Provide reporting and documentations as required
Requirements
• Written and verbal fluency in German or French and English – Key requirement
• Previous IT support experience – Key requirement
• Willingness to work outside of business hours if required.– Key requirement
• Fast-reacting, pro-active stress-resistant, ability to adapt to new situations and great learning abilities. Key - requirement
• Flexibility to travel in the beginning of the project.
• Previous IT – support experience in an ITIL based enterprise environment highly beneficial.
• Previous Retail experience beneficial
• Sound knowledge of computers, networks and server infrastructure.
• Experience in troubleshooting technical problems
• Excellent Customer Service skills
• Ability to identify solutions based on written procedures, guidelines, and process tools
Our offer
• Attractive compensation package relevant to experience
• Excellent training and development opportunities within the company
• Work in a truly international team
• Accommodation support (for employees moving to Brno from abroad)
• Language Courses offered year round at company site
• Lunch vouchers
If you are interested in this position please send your CV to horton@hays.cz
