Infrastructure Service Management Specialist
2015-07-07
For our client we are looking for a Infrastructure Service Management Specialist.
Responsibilities:
• Relationship with the Customer and the Company Business/Service Lines
• Management of services provided to Customers in line with best practices and the IT Service Management processes
• Implementation, management and analysis of SLAs agreed with Customers and Suppliers with focus on the quality of services and related costs
• Negotiation and cooperation activities with internal providers in order to achieve quality in the services provided
• Competences and experience in IT Enterprise Architecture and related processes in order to design, coordinate, and execute related workflows
• Investigate incidents details in order to find and permanently solve the root cause; precisely determine the impact on services
• Effective cooperation with other ICT Groups, e.g. E-Procurement, Contract Management, IT Architectures, IT Application, Capacity
Requirement:
• Bachelor Degree preferably in Computer Science or equivalent work experience in IT Service management
• Good knowledge of MS Office
• Flexibility, proactivity and analytical problem-solving.
• Strong attitude to work in team and to cooperate in a cross functional environment
• Good communication skills
• Fluently speaking and writing in English and German
• Strong negotiation and communication skills
Contact:
Barbora Šimečková
tel: 602 445 129
e-mail: barbora_simeckova@drill.cz
