Pharma Account Development Manager
2015-09-11
For one of our Clients - full-service travel management company we are looking for a strong event management professional with international operations experience to coordinate the team of meeting planners and sourcing managers.
Major responsibilities will be to :
• Ensure Service Level Agreement delivery, process and procedures application
• Ensure excellence in service delivery
• Create a work environment which enables and empowers all team members to solve customer problems and deliver on the brand promise.
• Measure and oversee financial and service performance against contracts and Service Level Agreements
• Collaborate and local team, Regional Operations Managers, Regional Account Managers and local Leaders in multiple countries
• Monitor on regular basis and oversee the collaboration of the team with the operations team in other countries
• Built business relationships and represent Meetings and Events towards the Client
• Monitor the needs and trends of the Client business and propose solutions to increase Client`s satisfaction
• Identify the business growth opportunities and drive towards improvements
• Implement service for the new Clients
Critical Challenges:
• Oversee multiple processes for different Clients
• Maintain and grow the relationship with clients through collaboration, regular calls and face to face meetings.
• To optimize the efficiency of resource and maximize productivity.
• To assume responsibility for the continuous improvement process
• Effectively plan and manage resources to maintain service levels through seasonal volume fluctuations
• Ability to deal and communicate with Customers at all levels with credibility
Unique Knowledge and Skills:
• Highly developed leadership skills (past experience of management requested – min. 3 years)
• Minimum of 5 years experience of working in the Meeting and Events environment
• Language skills: fully fluent in English, French and German will be additional plus
• Very good knowledge of pharmaceutical industry rules and regulations
• Experience in working in international environment
• Ability to manage and resolve conflicts and overcome obstacle
• Strong communication skills, facilitation, problem solving techniques and strongly developed service ethic.
• A thorough understanding of principles and key drivers of customer satisfaction.
• Coaching & development approach with the team ensuring goals are met and development plans executed
• Ability to lead, influence and motivate others - internal and external.
For more information, please contact Anna Zielińska on 0048 12 340 9311.
