Team Leader of Customer Service
2016-02-16
Suitable candidate with experience in HORECA segment.
Our client is international producer and distributor in FMCG who is searching for suitable candidate for position of Club Manager. Experience in HORECA segment is an advantage.
Main responsibilities:
Responsibility for leading and motivating the team,
train and coach team members,
provide evaluation and feedback to the team,
focus on improving the standard of service provided to customers,
responsibility for the daily and long term vision of the Club,
budget management of the department,
implementation of tools and standards in line with Global Strategy and TQM,
facilitating information feedback to headquarter.
Requirements: Fluent English and Czech,
4+ years in people management,
experience in HORECA segment is an advantage,
knowledge of contact center management tools and performance metrics with the ability to innovate/improve,
be able to understand what motivates individuals,
strong and effective written and verbal communication skills.
We offer you interesting opportunity to work in stable international company with possible career growth. Company benefits as 5 weeks of holiday, further benefits of your own choice and many others.
Due to the high volume of applications we now receive for each job it is often only possible to contact you if you have been shortlisted for interview. Thank you for understanding.
Contact person: Ondřej Novák - novak@hays.cz, +420225001756
