Internal IT support specialist
2016-02-24
For my client - reputable global consulting company - I´m hiring IT support specialist. Take the opportunity to work with the most modern technologies. Team is increasing due to internal transfers.
PURPOSE OF POSITION:
The Support Specialist provides high quality end user support both for
consultants and other colleagues. This role collaborates with all IT support groups.
JOB SCOPE:
Individual is responsible to troubleshoot and potentially resolve all kind of IT and related issues. As such, the Support Specialist interfaces extensively with end users, often in very time-sensitive situations. He/she also interacts with other functions, e.g. with Logistics Coordinators when new/replacement hardware is required.
Responsibilities will include but are not limited to:
- Troubleshooting all application, remote connectivity, and directory services issues related to workstation support
- Demonstrating a high degree of patience and a strong understanding of the business needs of the Firm’s end users
- Managing user problems against tight timelines
- Interfacing with other company’s IT support groups as required
- Continually contributing to knowledge base as issues/solutions arise
- Collaborating in the hand-over of requests with colleagues in other regions
KNOWLEDGE AND SKILLS:
- Strong problem-solving skills (i.e., ability to apply a highly logical and well-organized approach to issues)
- Sound knowledge and experience in the following areas
o Windows Operating System (including policies, profiles, EFS, etc.)
o Microsoft Office (Word, PPT,)
o Current connectivity technologies and VPN concepts
o Lotus Notes client (desirable)
o Blackberry client (desirable)
- Exceptional service attitude and high level of professionalism
- Strong customer orientation and willingness to help
- Ability to work well under pressure
- Excellent written and verbal communication skills (e.g., active listening, ability to cogently summarize an issue, both in writing and verbally, etc.)
- English mandatory
- Team player with a positive attitude particularly in high-pressure situations
