Customer Relations Coordinator
2016-03-01
Fluent English needed.
Our client is international producer and distributor FMCG products, who is looking for suitable candidate with excellent English for position of Manager for Customer Care.
Main responsibilities:
Close cooperation with customer care centres, call centres, marketing and sales department, quality department,
transmition of major information from department of customer care (based abroad) to marketing/sales department,
training of new colleagues in customer care centres and their motivation,
crisis management - in case of issues be able to secure prompt communication with customer, solve the problem with the specific departments,
focus on improving the standard of service provided to customers.
Requirements: Fluent English,
university degree,
min 2 years of relevant commercial experience,
strong organizational skills,
perfect communication skills,
experience in FMCG is an advantage,
driving license B.
We offer you interesting opportunity to work in stable international company with possible career growth. Company benefits as 5 weeks of holiday, cafeteria, sick days and many other benefits of your own choice.
Due to the high volume of applications we now receive for each job it is often only possible to contact you if you have been shortlisted for interview. Thank you for understanding.
Contact person: Ondřej Novák - novak@hays.cz, +420225001756
