Technical Advisor with Swedish and English
2016-05-02
Technical Advisor with Swedish and English
Your main goal on this position will be providing daily IT Assistance to the internal customers, problem solving and processing all requests according to internal policies, standards and timely manners.
Your new role
Solve requests for support from internal customers in a professional manner with strong focus on a quality and client satisfaction.
Allocates unresolved issues according to the internal escalation procedures.
Take responsibility for the communication with users from the start till the end of the problem solving case.
Searches documentation and previous requests for assistance on related topics to establish possible solutions to calls.
Maintenance all information and data in a tracking system.
Maintains and reports up to date and accurate inventory information on the organization’s IT assets.
What you'll need to succeed
Strongly customer-oriented personality with good communication skills
Previous technical experience, IT background or Education
Excellent level of English & Swedish (both written and spoken)
Good analytical and problem-solving skills
Time Flexibility
What you'll get in return
Challenging work in a big international company as a part of very professional and friendly team of driven people
Competitive salary and benefit package
New attractive offices
Possibilities to learn and grow with the IT field
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Contact person: Jana Vytásková - vytaskova@hays.cz, +420 225 001 750
