Offers

REGIONAL SERVICE MANAGER CEE/VEMI Praha

Our client leads in technology fields from turbine and generator technology to sensors, controls, meters, and many other products. Within the Software Solutions Group, they develop software products supporting power generation, transmission and distribution right through to end-user metering, and monitoring and diagnostics as well smart grid. Currently is open opportunity for experienced Regional Service Manager, in this role you will define and work within an agile environment to develop and deliver solutions for company product suite. The Regional Services Manager will develop profitable growth of Digital Energy projects, services and M&S offerings in the region.
Responsibilities



Provide effective customer relationship and escalation management, to retain existing accounts and seek out new projects & services opportunities
Drive the strategic direction of the team and rigorous financial controllership to ensure profitable delivery of quality service to our customers
Work with sales to develop new opportunities to develop and grow the Digital Energy services business in the local region
Provide local leadership to the local delivery and services teams
Set Clear direction to the project and services teams across the region to ensure high quality delivery
Deliver on financial performance
Deliver on metrics: On time delivery of milestones, Backlog and span for support issues, Customer satisfaction, Customer retention
Requirements:


Proven management experience in a technology environment, experienced in Project, Support or Services Operations.
Strong and proven experience of working in a matrix organization
Excellent communication skills incl. mastery of PPT, Excel
Ability to simplify complex issues, drive for creative and effective solutions
Strong commercial skills including contract negotiation at all levels within an organization
Proven experience of managing financial controls
Fluent in English as well as local language(s).


In case of interest please send your CV to Miroslava Vetrakova,m: vetrakova@hays.cz