Offers

Support Account Executive Praha

GLOBAL SOFTWARE COMPANY VERY GOOD REMUNERATION PRAHA Our client is leading company in business software and services field. Providing their services in more than 150 countries.
The Support Account Executives’ role is a sales function requiring experience in selling to customers. The primary responsibility of the Support Account Executive is to identify and contact customers who no longer have a valid support contract with company, persuade them of the benefits of re-purchasing such a contract, negotiate terms and secure the ‘reconnect’. A specific revenue target is associated with this role.

Job Duties and Responsibilities



Achieve revenue target by securing customer agreements to re-purchase maintenance and support contracts
Using internal systems and records, identify customers who do not have valid maintenance and support contracts.
In consultation with Management, prioritise activities to support current marketing campaigns and strategies.
Work pro-actively with other internal departments, such as Support and Software Sales to secure leads and close opportunities
Fully prepare in advance of making contact with potential ‘reconnect’ customers - to include researching previous maintenance history, product roadmaps, current account activity etc.
Initiate communication with potential ‘reconnect’ accounts, being prepared to sell the benefits of a return to full support and maintenance
Negotiate terms for new contracts in line with company policies and guidelines
Assist in the tracking and reporting of ‘reconnect’ activities
Serve as liaison between potential ‘reconnect’ customers and appropriate company departments to resolve escalated questions and issues

Job Requirements



At least 1 Year experience of direct sales (or telephone sales) on business position
Good sales and negotiation skills
Strong objection handling skills
Excellent oral and written communication skills
Fluent German ( native speaker ideally) and English on communicative level. Other languages (Swedish, Norwegian, Danish, Russian…) on advantage.
Requires a high level of self motivation and drive to succeed
Good track record of being able to work proactively with a minimal level of direct supervision
Basic knowledge of the software industry and typical product deployment
Good Microsoft skills including Word, Excel, PowerPoint, Access
Experience of working with and understanding contracts
Organizational and administrative skills, including problem solving and analytical skills
Good decision making ability

We offer


Work within enterprising company and participating on professional services
Very good remuneration
Competitive compensation package
Business casual environment
Benefits and time-off programs
If you are interested in this position, please send you CV in English to zalud@hays.cz