1st Level Technical Support
2016-11-04
Your new company
For our significant client, an international company based in Prague, we are looking for suitable candidates for position of Technical Support with English language.
Your new role
Your main goal on this position will be providing daily IT Assistance to the internal customers, problem solving and processing all requests according to internal policies, standards and timely manners.
Your main responsibilities will be solving requests for support from internal customers in a professional manner with strong focus on a quality and client satisfaction, allocating unresolved issues according to the internal escalation procedures, taking responsibility for the communication with users from the start till the end of the problem solving case, searching documentation and previous requests for assistance on related topics to establish possible solutions to calls, maintaining all information and data in a tracking system and reporting up to date and accurate inventory information on the organization’s IT assets.
What you'll need to succeed
The right candidate has previous experience in the 1st level of Technical Support position, good communication skills and excellent level of English (both written and spoken). He/She should be able to work from Sunday to Thursday (free days on Friday and Saturday).
What you'll get in return
The company can provide challenging work in a big international company as a part of very professional and friendly team of driven people, competitive salary and benefit package, new attractive offices, possibilities to learn and grow with the IT field.
What you need to do now
If you're interested in this role, send your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Contact person: Jana Vytásková, vytaskova@hays.cz, +420 225 001 750
