Service Desk Analyst with ENGLISH + NORWEGIAN VAJU
2012-06-28
For our client, international company providing various services, we are looking for suitable candidates for the position of Service Desk Analyst with ENGLISH + NORWEGIAN
RESPONSIBILITIES:
Following agreed procedures receives requests for assistance from users in a pleasant and professional manner. Maintains accurate log entries of requests with fault details and contact information.
By adherence to escalation procedures, promptly allocates unresolved calls as appropriate. Maintains log entries and advises users of actions taken
Following agreed procedures searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log.
Following agreed procedures responds to requests for assistance from users by providing information to enable users to solve their problems. Maintains accurate log entries of contact with resolution details and follow-up information
Following agreed procedures, maintains and reports up to date and accurate inventory information on the organization’s IT assets.
REQUIREMENTS:
Time Flexibility
Ability to speak English + Norwegian
General IT background preferred
Customer orientation within a multi site operation with excellent customer relationship skills
Commitment to teamwork and sensitivity to cultural differences are essential
Strong drive to solve problem with good analytical and problem-solving skills
WE OFFER:
Attractive remuneration package and motivating bonus scheme
Extensive benefits package including five weeks holiday, social activities, lunch vouchers and more
On-going professional training and development
Professional growth opportunities with a global leader in its field
In case of interest please send your CV to Julie Vařbuchtová at
varbuchtova@hays.cz
