Customer Support Representative with English&Czech
2012-06-28
Customer Support Representative with English&Czech
On behalf of our multinational client, who is a telecommunication company we are seeking for a candidate who will manage customer requests for repair (via telephone, fax and email) and manage problem cases from beginning to end. This includes but is not limited to repair order (RMA) processing, Customer support, and Customer exceptions. Maintain an accurate on-line record of all issues and provide a single point of contact and escalation for all problems. Confer with other specialists, departments or management as necessary to resolve issues.
The ideal candidate must speak very good English and Czech language.
• Aptitude for IT and computer systems (MS office in particular)
• High level of organizational skills
• Ability to work in a team
• Experience of a call/support centre environment is a plus
• Understanding of excellent customer service
In case of interest please send your CV to Maria Marczi at
marczi@hays.cz
