Incident Manager/ ref MIDI
2012-10-16
For our client, a international financial institution, I´m looking for suitable candidate at the position INCIDENT MANAGER.
You will be responsible for:
Process definition, reviewing and auditing
Driving the efficiency and effectiveness of the process
Responsible for registering and classifying received Incidents and undertaking an immediate effort in order to restore a failed IT service as quickly as possible
Major incident resolution coordination
Managing affected specialists and vendors
Communication to ICT management and stakeholders
Documenting incident resolution
Close cooperation with problem management
Requirements:
ICT infrastructure overview
Business services awareness
Ability to assess impact of incidents
Great communication/interpersonal skills
Organizational and coordination skills
Analytical thinking
People management skills
Ability to work under pressure
English communication
Offer:
Interesting and responsible work
Possibility of professional development
Further education
Incentive pay packet including extraordinary fringe benefits
In case of interest please send your CV to Diana Michalčová to michalcova@hays.cz
