Your daily job is to handle phone calls from native German or English speaking customers and solving problems and also escalate their IT related issues to the technical team. During the process you are entering everything into the system and making a good cooperation with the technical team. You are the main contact person between the customer and the technical team, so you must understand perfectly the customers´ requirements and maintain a good relationship with them.
You must have a very good German and English language knowledge with confident using during work. You don´t need previous work experience, but you should be a customer oriented person with excellent communication skill.
Our costumer can provide a competitive salary on the Ostrava´s market and also supporting the relocation. You will have an extensive training and also on-the-job training which helps you to be confident in your job.
This possibility is excellent for fresh graduates and also for those who has experience in customer service or administration roles and want to join to a new company.
To apply for this excellent possibility, please send your CV in English to Maria Marczi at marczi@hays.cz
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