You will be responsible for the followings:
- daily review of credit hold list and follow up with customers
- highlight all customer’s disputes and record in SAP immediately
- daily review and follow up with customers on unallocated payments
- issue copy invoices/credit notes and account statements as required
- monitor shared email boxes to make sure all requests are solved and response provided within agreed time
- liaise with Credit Risk team to ensure accurate data is maintained and all risks to collections are identified
You will make proactive collection of debt from customers in accordance with agreed payment terms, using appropriate chasing techniques. So you need to monitor payment performance of customers and escalate immediately where appropriate.
The successful candidate should have at least 1 year experience in B2B accounts receivable(credit control, cash collections) or in customer service role. Experience working in shared service centre would be highly preferable. Fluent level of Italian and at least advanced level of English is a strict requirement. The candidate gained secondary / university education. Also advanced level of Microsoft Office (excel) is important, SAP knowledge preferable. For the successful work you need to have excellent and effective verbal and written communication skills and assertive and diplomatic approach.
Our client is offering a competitive salary level and other benefits, such as meal vouchers, language courses and modern, friendly working environment.
Should you be interested in this job, please forward your English resume to Maria Marczi at marczi@hays.cz
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