QUALITY ANALYST with GERMAN OR RUSSIAN
2013-07-01
The company provides business consulting, technology, engineering and outsourcing services to their clients in over 30 countries. They started to operate in Europe since 2004 and their Brno centre is the most multicultural office within the company. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. They are opening a new role in their BPO site, which is operating customer service support in field of Telecommunication.
In this job You will monitor the phone calls and ensuring that client and process requirements are met. You will provide effective feedback to agents on the quality of calls. One of your responsibilities will be to generate and circulate required reports on Quality with detailed analysis and corrective action planning.
You will also work on the following tasks:
- Consolidate and report customer satisfaction results
- Conduct internal process audits
- Identify process improvement opportunities
To be the successful candidate You must speak at least advanced level in English AND advanced level in Russian OR German. You must have relevant experience in similar field and at least one year work experience as a Reporting Specialist/Quality Analyst/ Customer Service Representative in SSC/Call Centre environment. You should have excellent customer service and communication skills and you should have attention to details with focus on quality and accuracy. Strong analytical and problem solving skills are also very important for this job.
The company can provide a competitive monthly salary depending on experience, performance bonuses and professional training in field of MS Office, Six Sigma Green Belt.
Should you be interested, please send your English resume to us.
