IT Support Specialist with very good language skills
2013-08-01
Our client is large international ICT company with strong focus on networking and wireless technologies. For their Support center in Brno, we are looking for communicative candidates with very good technical and language skills.
Major Responsibilities:
• To provide Telephone and Email based Technical Support
• Maintains a high degree of technical competence and expertise
• Resolve or escalate to L2 resource all Incidents received into the Service Desk.
• Responsible for the Level I direct interaction with customers.
• Technical Mentor to other new or more junior team members.
• Ensure all Interactions / Incidents are recorded into the appropriate database and determine the appropriate solution or raise the requests for further Problem Identification and solutions.
• Liaise with other technical support teams for technical
• Evaluate caller needs, resolve Incident or categorize the issue for further problem or escalation.
• Provide the highest level of customer service at all times.
Your profile:
• Degree in Computer Science or minimum 2years experience in computer systems.
• Networking and/or Wireless infrastructure skills
• Excellent English Language
• Excellent knowledge of other language (Italian + French OR Spanish OR Dutch + French OR German OR Spanish + Italian)
• Strong Communications skills; oral, written, and listening.
• Previous experience in Support Center / Helpdesk environment is a big plus
• EU work permit REQUIRED
Location: Brno
Contact details:
Ivana Lebedova
+420 724 435 499
ivana_lebedova@drill.cz
