1st Level IT Support with English and French / KRLE
2013-09-11
1st LEVEL IT SUPPORT WITH ENGLISH AND FRENCH
For our client, international pharmaceutical company in Prague, we are looking for suitable candidates for customer service role – 1st LEVEL SUPPORT WITH ENGLISH AND FRENCH
Responsibilities:
Main goal on this position is customer satisfactions. You would be solving various customer enquiries related to technical issues and provide general information. In case of more technical request you should ensure its escalation and follow up. Besides, you would work with customer information system and put all necessary information into the database. As a part of the team you should also cooperate with others and provide support to other colleagues in the team.
Requirements:
Suitable candidate should have preferably university degree and ideally some experience with customer service preferably in bigger international company or interest in IT. Excellent level of French and English is a must. Very good communication and organizational skills and ability to handle multi-task activities in fast international environment. Suitable candidate should be independent, responsible, very good in work with PC and information systems (MS Office and Windows OS literacy), able to solve various unexpected situation and occurred problems and able to work under pressure. Immediate start is preferable.
Offer:
Our client is offering interesting position in international company, nice working environment, motivating salary and benefit package as meal tickets, 5 weeks holiday and pension plan.
In case of interest please send your CV to krenkova@hays.cz.
