TEAM LEADER, SSC in Ostrava
2013-10-16
Our client is the biggest Shared Service Center in Ostrava, which operates financial and purchasing services for their foreign entities. Now we are seeking for a talented and motivated candidate to their German team with Ostrava workplace. The client has been implemented their own ERP system for the purchasing field and they built up a help desk team to ensure the internal clients about their problems resolving. Now we are seeking for a TEAM LEADER for this help desk team, who could be also active in optimising purchasing processes.
In this job You will be responsible for the daily operational management and activities of the department. You will organise the daily job of 5 help desk person and manage the team, such as: motivation and performance evaluation, staff development, monitoring performance objectives. You will be contact person for internal customers, technical support and line managers. You will have active contribution to optimize the purchasing process and e-shopping/purchasing tools. You need to identify opportunities to improve the quality of services provided. You are also providing user training, administration support. Preparation of regular and ad hoc reports is also one of your tasks.
To be the successful candidate for this position you need to have at least communication level of German and English knowledge. You must have at least 1 year of experience in people management as Team Leader or Deputy Team Leader from SSC/BPO environment, preferably from IT helpdesk environment. You should have good orientation in purchasing process.You should have very good people management, communication and organization skills.
Our client is offering a completive salary for this position with wide range of benefit. You will have a chance to participate on trainings and be part of a multinational company.
Should you be interested, please forward your English resume to marczi@hays.cz.
