CRM PROGRAM MANAGER - CEE (REF: WEDI)
2013-11-27
My client is an international corporate with a focus on medical devices. For their business unit in Prague we are currently seeking experienced specialists for the following role:
CRM PROGRAM MANAGER - CEE (REF: WEDI)
Responsibilities:
Within an international medical device corporation you will be responsible for analysis, design and implementation of the full CRM program for 6 countries in CEE including Baltic countries. In this job you will analyse existing processes regarding financial and KPI performance, sales approach and strategy, sales and marketing infrastructure, as well as IT infrastructure.
You will implement a full unified CRM program for these countries by setting up all processes regarding customer service operations and a unified CRM strategy. Manage key relationships within multiple business units in multiple departments to push though your strategy and program on an international corporate level.
We require:
The ideal candidate will come from a corporate environment (e.g. Life sciences, financial sector, FMCG) where customer relationship management is strategised as part of corporate policy. You should already have experience in CRM program management (strategy and implementation of CRM management) by implementing CRM tools in finance, reporting, overall CRM, IT, sales, account management, marketing and communication platforms.
You should have University education (MBA is an advantage here) and five years or more in a similar position or field. You should have experience with management of departmental relationships on a local, international, and corporate environment. You should be very comfortable working with complex finance, sales and KPI related metrics. You should have solid project management skills, excellent communication skills in English language, and a balance of business, sales, technology and infrastructure acumen.
We offer:
• Employment within a global medical device company within an international brand name and reputation for excellence in its field
• Excellent remuneration package and benefits
• Excellent work environment with international business scope
If this job opportunity is interesting for you, please send your CV to werry@hays.cz! I will be pleased to review it and get back to you with the next steps!
