IT Helpdesk support (networking technologies)
2013-12-17
For our client, large IT support center in Brno, we are looking for Italian or German speaking candidates for the role of IT Helpdesk support with knowledge of networking technologies
Major Responsibilities:
• To provide Telephone and Email based Technical Support and training where required meeting or exceeding customer expectations
• Maintains a high degree of technical competence and expertise
• Responsible for the direct interaction with customers.
• Technical Mentor to other new or more junior team members.
• Ensure all Interactions / Incidents are recorded into the appropriate CRM database and determine the appropriate solution or raise the requests for further Problem Identification and solutions.
• Liaise with other technical support teams
• Liaison with other 3rd party companies with regards to the administration of the call logging system in order to plan support and resolve issues within the agreed timescales as well as recording problem areas for analysis.
• Provide timely and accurate technical assistance and support on a broad range of products from barcode scanners to wireless network
• Evaluate caller needs, resolve Incident or categorize the issue for further problem or escalation.
Your profile:
• Degree in Computer Science
• Networking skills
• Excellent German or Italian language
• Excellent English language
• Strong Communications skills; oral, written, and listening.
• Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone.
Contact:
Ivana Lebedová
ivana_lebedova@drill.cz
+420 724 435 499
