Customer service Team leader and coach
2014-03-13
For our client, strong international company with office in Prague, we are looking for suitable candidates for customer service role – Customer service Team leader + coach
Responsibilities:
At this position you will be responsible for development of processes, product knowledge and trainings of customer service team members. You will provide trainings to new customer service representatives, monitor team’s performance, provide coaching in communication skills, monitor all ISO related process, make sure all audit rules are followed.
Requirements:
Suitable candidate should have preferably university degree, at least 2 years of previous experience in a customer service in SSC followed by team leading or training experience. Native Czech and excellent level of English is a must. We are looking for a dynamic and flexible person with customer orientation, very good communication and organizational skills and ability to handle multi-task activities in fast international environment. Suitable candidate should be attend to detail and have the ability to meet deadlines. You should be also independent, responsible, very good in work with PC and information systems, able to solve various unexpected situation and occurred problems and able to work under pressure.
Offer:
Our client is offering interesting complex position with high responsibility in international company, good salary , nice modern working environment, opportunity for other professional growth and wide package of company benefits.
Due to the high volume of applications we receive, it is possible to contact you only with relevant skills, thank you for understanding.
In case of interest please send your CV to varbuchtova@hays.cz.
