TEAM LEADER-SSC(Customer Service/Administration)
2014-05-09
Our client is building up a brand new Shared Service Centre in Prague which is providing finance and customer support for their cooperate clients in the payment cards industry.
Team Leader position is open now for the customer service team.You will manage the team, which is providing verbal/written customer support for cooperate clients. Your daily task is to evaluate their performance, setting up KPIs, participating in recruitment process, setting up strategy/structure, solving issues within the team or with customers.
The successful candidate has already at least 1-2 years team leader or back-up team leader experience either in call centre or administrative support environment. Due to the supported business you must speak advanced/fluent German and at least intermediate/upper-intermediate English. We prefer university or college degree.
You must have very good managerial, customer service skill.
Our client is offering the opportunity to join to a brand new team and share your ideas for your and the company success.
Should you be interested, please send your English resume to us.
If this job opportunity is interesting for you, please send your CV to werry@hays.cz! I will be pleased to review it and get back to you with the next steps!
Due to the high volume of applications we now receive for each job it is often only possible to contact you if you have been shortlisted for interview. Thank you for understanding
