Project Manager_Telco area
2014-06-09
For our client, strongly emerged as the fastest growing vendor in its market, with a single powerful mobile platform within the Telecoms industry, we are looking for a Project/Programme Manager.
You will be responsible for Manage multiple internal programmes that improve processes, reduce costs, increase customer satisfaction and support business growth
Reports directly to the Chief Operations Officer
Act as key interface between customers and Chief Operations Officer to provide direct feedback on customer satisfaction and to drive resolution of major Support or Deployment issues within company
Manage customer facing projects in the Telecoms and the Social & Media Provider segments (as a support PM to the separate Customer Projects team)
Responsible for the successful delivery of each major milestone
Ensures all financial targets (revenue, cost) are met in accordance with agreed plans
Ensures all resources (internal, client and customer) are used effectively in order to achieve all deliverables on time
Ensures all agreed benefits are realised
Acts as the single point of contact of all project issues and escalates where appropriate to prevent time delays or cost overruns
Responsible for ensuring that agreed resources are used effectively in accordance with resource commitments
Management of any third parties involved in project (hardware, software, training etc)
Creates and owns the project plan for each project
Is responsible for the production of critical project artefacts such as SOW’s, meeting minutes, status reports, Customer Acceptance Plan and Sign-offs
Involved in project documentation reviews and ultimately responsible for the quality of all project documentation
Inputs to the continuous improvement plan for Project/Programme Management and all interdependent processes
Experienced in dealing directly with customers with particular emphasis on supporting and influencing those resources provided by the customer
Experienced in working internally across all depts., liaising closely with Customer Service Manager and Development Leads
Takes ownership of full lifecycle of internal and customer projects, from initial concept through to final acceptance
Builds and develops strong working relationships with colleagues, customer and partners
KEY ATTRIBUTES:
Effective, focused on delivery
Fast learner in rapidly evolving technology
Collaboration skills
Professionalism
Shows Initiative, self management
Positive, 'can do' attitude
Communication Skills
Ability to build and maintain customer relationships
Both commercial and technical issue appreciation
Willing to travel 25%
If you are interested in this position, please send your CV to sojcakova@hays.cz.
