IT Support with Spanish and English
2015-03-13
My client is an international company in the life sciences and medical device area. This is a global firm, with a reputation as a top employer in the Czech Republic, investing in wide range of benefits for employees, a focus on learning and development and high quality in business and standards for employees.
They have a centre of excellence in the area of IT, which provides services across EMEA. For this company I am currently seeking the right candidate for the following position:
IT SUPPORT WITH SPANISH AND ENGLISH (REF: HOKL)
Responsibilities:
The purpose of this role is to develop and support the company's business systems through all stages of the project life cycle for selected business areas, specifically Finance
Respond to 1st level requests for technical assistance of end users (employees) via phone and electronically (email, self service portal).
Log issue in a tracking system and escalate to 2nd Level HelpDesk if more specialized assistance is needed.
Identify and escalate situation requiring urgent attention.
Interact with users and co-workers (local & remote) to support identification and resolution of problems.
We require:
The position does not require long term work experience and so it is also suitable for graduates with limited work experience.
Experience at the 1st level IT Helpdesk position or/and international company environment is a plus
Proficiency in English and Spanish
Microsoft Office and Windows OS literacy
Exceptional interpersonal skills with high level of professionalism and strong customer orientation attitude
Very good written and verbal communication skills (e.g. active listening, ability to clearly summarize an issue)
Ability to learn and apply technical information in a fast-paced, demanding work environment
Ability to follow policies and procedures; attention to detail
Team player with a positive attitude particularly in high-pressure situations
We offer:
• A great modern working environment, exposure to cutting-edge technologies!
• A nice collective of colleagues
• Possibilities of training professional skills
• Competitive salary, interesting benefits and stable full-time employment
• A solid package of benefits, including a gym in the office!
If this job opportunity is interesting for you, please send to me your CV! I will be pleased to review it and get back to you with the next steps! Due to the large number of applications, I am able to respond only to candidates who are short listed for the role.
If you are interested in this job opportunity, please contact us: horton@hays.cz
