2nd Level Support Specialist
2014-07-07
My client is an international company in the life sciences and medical device area. This is a global firm, with a reputation as a top employer in the Czech Republic, investing in wide range of benefits for employees, a focus on learning and development and high quality in business and standards for employees.
They have a centre of excellent in the area of IT, which provides services across EMEA. For this company I am currently seeking the right candidate for the following position:
2ND LEVEL SUPPORT SPECIALIST (REF: WEDI)
Responsibilities:
In this job you would be part of a specialised IT team and you will largely be proving 2nd level support for users and internal company clients across the EMEA region. In this job, you can expect to be in communication with international colleagues in English language to solve their IT issues successfully and in a timely manner. 80% of your time will be 2nd level support. 20% of the time will be 1st level support.
Conduct root cause analysis, track and resolve or escalate technical issues. You will solve issues via telephone and electronically (email, self-service portal. You will also log customer requests via the Incident management system. At your best, you will be solving issues related to Active Directory, Windows 7, Exchange, Antivirus, Hardware, VPN, iPad, iPhone. Be part of a small but dynamic and excellent team in IT!
We require:
• Education from an IT or technical background will be a strong advantage for this role.
• 2 years plus experience in 2nd Level Support in a multinational environment is the best for this role
• Strong skills/orientation around most of the technologies outlined above (Active Directory, Windows 7, Exchange, Antivirus, Hardware, VPN, iPad, iPhone)
• Client and service orientated personality
• Drive to own and solve problem, enthusiasm
• Fluent English language required, a further European language is a plus
We offer:
• A great modern working environment, exposure to cutting-edge technologies!
• A nice collective of colleagues
• Possibilities of training professional skills
• Competitive salary, interesting benefits and stable full-time employment
• A solid package of benefits, including a gym in the office!
If this job opportunity is interesting for you, please send your CV to werry@hays.cz! I will be pleased to review it and get back to you with the next steps!
