Computer & Network Systems Administrator
2015-03-20
You will be responsible and accountable for all aspects of organizational IT provisioning, to support the organization in all aspects of IT in Shared Service Center
Key Roles and Responsibilities:
Perform Day to Day Level 1 and Level 2 support associated with IT Services (Workstation, Infrastructure, Servers, and Applications) for all staff in the Shared Service Center.
Respond to, log and track all IT Service Requests and Incidents utilizing ITIL best practices, with the ITIL Service Desk Tool – Service Now.
Troubleshoot, and where possible resolve all hardware/software problems, and Level 1 & 2 application support issues.
Hardware/Software installation, upgrades and maintenance.
Workstation and software deployment – Operating System, and Software packages.
Monitor, troubleshoot and administer the network and telephony infrastructure.
Support and management of the server infrastructure, including backup \ restoration procedures.
Follow all established ID policies \ procedures and security standards and best practices.
Produce and maintain documentation as needed including reporting.
Budget control of IT services within the Shared Service Center.
Technical Skills Required:
Workstation Support – Windows 7.1Operating System, and associated software.
Microsoft Office 2013 Professional Plus suite.
Desktop Security Platform – Preferably Bitdefender Desktop Security.
Hardware Support – Computers, Printers (Desktop & MFD), Network (LAN\WiFi - CISCO), Mobile, Smart Phones, Servers, UPS, Video Projectors, Video Conferencing, backup infrastructure.
Support for Windows Server 2008 & 2012 environment including Microsoft Active Directory, DHCP, WSUS, GPO, File and print services, and Microsoft Hyper-V Virtualization.
Backup and Recovery procedures – Symantec Backup Exec 2014.
Remote Access User support – Preferably CISCO Anyconnect remote access client.
Knowledge of Workstation Packaging Deployment Solutions.
Basic Telephony Support – Hosted SIP Phone solutions.
Cabling infrastructure Support.
Information Systems Diagnostic \ fault resolution capabilities.
Information Systems Security Principles – Firewalls, Desktop Security, WEB Proxy Security, data security.
ITIL Service Desk Principles \ Best Practices.
Application Support – 1st and 2nd level for the various business applications \ ERP systems, basic knowledge of different ERP systems, specifically SAP would be beneficial.
If you are interested in this position please send your CV to sojcakova@hays.cz
