Offers

Chronic Network Problems Specialist - Last Level Support

Are you an experienced network specialist looking for a high level support job? We are looking for chronic network problem specialists to work on Tier 3 level. These specialists go beyond the standard incident management and address underlined issues seen on customer network. They take a lead of a Problem resolution and cooperate with other technical teams, customers and providers.

Key responsibilities

• Take ownership for chronic problems. And drive them into resolution.
• Apply deep technical knowledge to identify underlined issues.
• Consolidate information from all available sources.
• Co-ordinate effort of other involved parties during Problem resolution
• Support connected teams with technical experti

Requirements and qualifications

• the knowledge and skills on the level of the CCNP certification

• Very good understanding of Problem management.
• Deep understanding and practical knowledge about different Physical-Medias layer in Electrical TDM (DS0, DS1, DS3), Optical (SDH, SONET), Radio-Link; Wi-Fi, WiMAX and satellite is a plus.
• Deep understanding and practical knowledge about different Layer 2 transport protocols (ATM, Frame-Relay, HDLC, PPP, Ethernet)
• Good understanding and practical knowledge about Layer3 configuration, TCP/IP routing, switching/bridging and AT&T tools for troubleshooting and isolation.
• Ability to efficiently resolve customer’s problems and escalate when required.
• Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
• Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
• Ability to work well under pressure, set priorities and comfortable making decisions
• Drive enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn
• Job requiring a strong aptitude on self-judgment, leading, sharing knowledge, capacity to anticipate and push limits back.