Customer Service Specialist - Polish+English
2018-03-23
We are looking for technically oriented candidates with Polish+English, for small team of Assistance service (this is not Shared service center), for well-known car brand.
Position is suitable also for native Polish speakers without Slovak/Czech language
Place of work : Senec (near Bratislava, Slovakia)
RESPONSIBILITIES:
• Independently and simultaneously coordinate vehicle related cases reported to Assistance service
• Administrate all cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer
• Analyse and direct new customer requests to the most appropriate company workshop for intervention.
• On behalf of the customer home dealer provide a guarantee of payment to the repairing workshop
• Continuously inform and keep all parties updated on the progress of a case
BENEFITS:
- stabile international company
- friendly environment
- relocation package
- trainings for professional development
REQUIREMENTS:
Language skills: Polish - advanced (C1) and English(B2) - advanced
Personality requirements and skills
• Secondary school or university degree - preferably with a technical orientation
• Technical knowledge, and ability to learn technical details
• Advantage: Customer service/Call centre experience
• Very good verbal and written knowledge in both: English+Polish (Slovak language is not necessary)
• Good IT knowledge and experience (working with databases)
COMPETENCIES:
• Quality oriented
• Customer orientation
• Communicating
• Problem solving
Contact:
Peter Lazový
peter_lazovy@drill.sk
+421 911 011575
