IT Relationship Manager
2018-03-01
Pardubice; is an accomplished global leader in full-scale IT solutions and its production activities range from consumer electronics to communication and electronic device components. The Foxconn client portfolio features renowned companies of world-wide significance. During the eight years of its existence in the Czech Republic, FOXCONN CZ has become a world leading company fully tuned-in to its clients’ needs and meeting its aim to become an all-service provider based in one location. According to its revenue, FOXCONN CZ is among Top 10 companies in the Czech Republic.
The role
Software delivery is searching for IT Relationship Manager, who can earn trust and respect from stakeholders, manage relationships, understand technical challenges, think creatively and communicate complex matters clearly and concisely.
As IT Relationship Manager you will be Building and maintaining strong, long-lasting customer relationshipswork. You will work closely with all stakeholders to help define objectives, identify risks, plan workload and think creatively to meet challenges within given timelines.
Roles & Accountabilities
Establishes and fosters a relationship with the client
Understand client requirements, business opportunity identification, guidance, support and closure
Drive/Manage service quality, performance, and improvement of service delivery processes
Deliver on service commitments and participate in account plan/strategy
Manage implementation or oversee implementation based on complexity
Achieving client relationship targets and KPI's as set by the SWD Leader
Participate in cost controls, identify ways to reduce cost, and improve service
Skills & Experience
University degree in Computer Science or equivalent degree
2 years proven work experience in IT( project management (relationship management)
Good negotiation skills
We offer
Dynamic, multicultural international working environment
25 days holiday
Company Fitness centrum/Multisport card
Sodexo benefits (3K points a year to spend on traveling, tickets to cinema/theatre, or language course)
Trainings, courses (e.g., Time management, communications and presentations, etc.)
