Offers

Support Engineer (Specialist)

Do you think IT support is this boring old job where you spend days explaining grumpy customers over and over that no, they should not have clicked that button and yes, this form can be printed in multiple copies? Our IT support is different.

Software products that we develop are complex meteorological systems deployed at meteorological offices, airports, military bases and private companies. The support we provide is not a semi-automatic drill according to corporate manuals. It is rather a creative process: determining the actual cause of a customer's problem, discussing the issue with developers, analysing and independently suggesting a solution, learning along the way.

In your role as a support engineer, you will be cooperating with the developers of the software, smart people with a lot to learn from who care about the customers. Plus, they are the actual authors of the code!

Duties and responsibilities
Provision of remote support for  customers with maintenance contract
Proposing solution or workaround of the problem; determining root cause of problem and carrying out corrective action
Remote deployment of hotfixes on customer systems
Remote update of  software on customer systems
Advising end users in using comany's products
Education and technical skills
University or technical institute degree of 2nd level (Mgr., Ing. or equivalent) from a technical program is preferred
Excellent command of Linux shell and tools (file manipulation, text processing and filtering)
Very good command of spoken and written English
Fair knowledge of TCP/IP and higher level protocols such as SSH, DHCP, NFS, HTTP
Working knowledge of at least one of the following:
hardware installation (industry standard rack servers and equipment, cabling, server technologies)
high-availability clustering based on open-source technologies (DRBD, Pacemaker, RedHat Cluster or similar)
network applications based on open-source technologies (firewall, mailserver, fileserver, ...)
Following skills are considered of advantage:

Computer training skills/experience
Experience with satellite technology (installing, designing and maintaining)
Business trip experience
Personal skills
Team player: must be able to effectively communicate within entire IBL company: fellow supporters, developers, testers and management.
Problem solving skills: some issues are straight-forward. Most require putting several pieces of information together.
Positive approach to customers: not all customers are alike. We treat all with equal level of responsibility and professionalism.
Attention to details: it's what distinguishes good and great products.
Interested in continuous learning:  software evolves at a rapid pace. We're trying to keep up.
Reliability and responsibility: we believe these to be key values of any professional engineer.

kontakt:
Ján Borčin (ICT konzultant DRILL B.S.)
0911 011 574
jan_borcin@drill.sk