Offers

Technical Consultant United Kingdom

We seek for a new colleague who will participate on providing the best support in the market to Y Soft partners and customers via Service Desk, phone calls, remote assistance and directly on-site. Someone who will ensure know-how transfer to partner’s representatives via on-site or online training. We look for a person who will implement and demonstrate YSoft solutions to partners and end customers.

If you consider yourself as energetic, fast learner and you are interested to grow professionally and personally, please send us your CV with a motivation letter for consideration.

Responsibilities & Tasks

• Provides technical pre-sales & post-sales consultations for our printing solution software and hardware, assemblies and connections at customer and partner site
• Delivers implementations, upgrades and configurations of YSoft products
• Provides 2nd and 3rd level technical support (ServiceDesk, phone calls, on-site or remote support) to YSoft product portfolio
• Troubleshoots incidents and provides problem analysis and software testing
• Cooperates with sales & development teams on daily basis
• Builds and sustains a relationship as the primary technical contact for partners
• Delivers technical training and presentations to partners, end customers, internal teams
• Delivers the highest level of satisfaction with the services offered by the company
• Participates on the internal projects and strategic department activities aligned with the company business goals and tactics

Requirements

• At least 2 year of experience in IT services
• Native English
• Customer oriented, independent and with ability to deliver easy-to-follow solutions
• Skills to prepare and provide technical training and presentation
• Experience with technical documents writing
• Working experience with operating systems and networks (Windows, Windows Servers, TCP/IP, SQL etc.)
• Knowledge of Linux, Unix, MacOS is an advantage
• Basics of programming welcomed (JAVA, scripting, Python)
• Proactive understanding of partner/customer’s needs and delivery of satisfactory services/solutions
• Very good communication skills, analytical thinking
• Willingness to travel, full UK driving license

Benefits

• Work place in Middlesex
• Non-routine creative work content
• Partnering with top global customers and partners
• Dynamic open-minded and dedicated team driven by commitment and enthusiasm
• Support for professional growth
• Exposure to international experience
• 23 days of vacation, 8 days Bank Holidays + up to 4 free days
• Quarterly bonuses, Employee stock options
• Flu vaccination / vitamin package